If you wish to return an eligible product, please contact us within 14 days after receiving your order.

Your return request should include your order information and the reason for the request so our team can review it and provide the appropriate return instructions.

Please do not send a product back without contacting us first. Returns sent without prior communication may be difficult to identify or process.

Starting a return is simple.

To help us process returns efficiently, products returned under our standard change-of-mind return policy should be kept in appropriate condition.

If your product arrives damaged, appears faulty, or you receive an item different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number.
• A clear description of the issue.
• Clear photographs or other reasonable evidence of the issue where helpful.

We will review the information and provide an appropriate solution, which may include a replacement, repair, return, refund or another remedy depending on the circumstances and applicable consumer law.

Certain products may not be eligible for a change-of-mind return where an exception is permitted by applicable law.

This can include, where applicable:

• Personalised or custom-made products.
• Perishable goods.
• Items that cannot reasonably be returned for health or hygiene reasons after a relevant seal has been broken.
• Digital products or services where cancellation rights have lawfully expired.
• Products specifically excluded from cancellation rights under applicable law.

These exclusions do not affect rights relating to products that are faulty, damaged, misdescribed or otherwise legally non-conforming.

Return instructions and the appropriate return destination will be provided after your return request has been reviewed.

Please do not return products to the address printed on a shipping package unless our support team specifically instructs you to do so, as some Argorest products may be fulfilled through different manufacturing or fulfilment partners.

Responsibility for return shipping costs will depend on the reason for the return, the destination, and any rights or requirements applicable to your purchase.

Once an eligible return has been received and reviewed, we will process the applicable refund using the original payment method wherever reasonably possible.

Whether original shipping charges are refundable depends on the reason for the return and any consumer rights that apply to your purchase.

Where applicable law requires the original standard delivery charge to be refunded following a valid cancellation, we will provide that refund in accordance with those requirements.

Additional amounts paid for an upgraded or premium shipping option may not be refundable beyond the value of the standard delivery service where permitted by law.

If you would like a different product, colour or variant, contact us and we will advise you of the available options.

Depending on stock availability and fulfilment circumstances, the quickest solution may be to return the original item and place a new order for the preferred product.

If you wish to cancel an order before it has been processed for fulfilment, contact us as quickly as possible.

We will try to accommodate cancellation requests, but we cannot guarantee that an order can be stopped once processing, fulfilment or shipping has begun.

If an order has already been dispatched, the appropriate return process may apply after delivery.

Where UK distance-selling cancellation rights apply, consumers generally have the right to notify us that they wish to cancel an eligible online purchase within 14 days after receiving the goods.

After notifying us within that cancellation period, the customer may have an additional statutory period in which to return the goods.

Nothing in this policy is intended to reduce, exclude or replace any mandatory rights available under applicable consumer law.

To request a return, report a problem with an order, or ask a question about a refund, contact our support team.