Argorest LTD operates the Argorest online store and is responsible for determining how personal information is used where we act as the data controller.

References in this Privacy Policy to “Argorest”, “we”, “us” and “our” mean Argorest LTD.

Our website is available at www.argorest.store.

The information we collect depends on how you interact with Argorest. We aim to collect only information that is reasonably necessary for the purposes described in this Policy.

We may collect personal information in several ways.

Information You Provide Directly

We receive information when you place an order, enter information during checkout, create or use available account features, subscribe to communications, contact customer support, submit a review or otherwise communicate with us.

Information Collected Automatically

When you use our website, certain technical and usage information may be collected automatically through cookies, pixels, local storage, scripts and similar technologies.

Information From Service Providers

We may receive information from companies that help us operate our business, such as payment providers, ecommerce platforms, delivery providers, analytics services and fraud-prevention services.

Information From Third Parties

Where permitted by law, we may receive limited information from advertising, marketing or technology partners to measure campaigns, improve our services or better understand interactions with Argorest.

We may use personal information for purposes including:

• Processing and fulfilling purchases.
• Confirming and managing orders.
• Processing payments and refunds.
• Arranging shipping and delivery.
• Providing customer service and responding to enquiries.
• Managing returns, disputes and customer requests.
• Maintaining and improving our website.
• Understanding how visitors use Argorest.
• Detecting and preventing fraud, misuse and security threats.
• Maintaining appropriate business and transaction records.
• Providing relevant marketing where permitted.
• Measuring advertising and promotional performance.
• Personalising aspects of the shopping experience where appropriate.
• Complying with applicable legal, tax and regulatory obligations.
• Establishing, exercising or defending legal claims where necessary.

Where UK data protection law requires us to identify a lawful basis for processing personal information, the basis we rely on depends on why the information is being used.

Performance of a Contract

We may process information where it is necessary to take steps at your request before entering into a contract or to perform our contractual obligations to you, including processing an order, arranging delivery and dealing with returns.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and interests. This may include improving our store, protecting our business, understanding store performance, preventing fraud and providing customer support.

Legal Obligations

We may process information when necessary to meet obligations imposed by applicable law, including accounting, taxation, regulatory, consumer protection or legal requirements.

Consent

Where consent is the appropriate lawful basis, we will rely on your permission. Where applicable, you may withdraw that consent at any time, although withdrawal does not affect processing lawfully carried out before consent was withdrawn.

When you place an order, we process information necessary to manage the transaction, including your contact details, delivery information, products ordered and transaction information.

Payments may be processed by independent payment providers. These providers may collect and process payment information under their own privacy and security practices.

Argorest may receive information confirming the status of a transaction, such as whether a payment was successfully authorised, declined, refunded or disputed.

Our online store may use Shopify and related ecommerce technologies to provide website, checkout, ordering and store functionality.

Information submitted through the store may therefore be processed through the ecommerce infrastructure and service providers required to operate the website and complete transactions.

Those providers may process information in accordance with their own legal obligations, contractual responsibilities and privacy practices.

Argorest may use cookies and similar storage or access technologies to operate the website, remember preferences, understand website performance, maintain security and support advertising or analytics.

Essential Technologies

Some technologies may be necessary for functions requested by you, such as maintaining a shopping basket, completing checkout, maintaining website security or remembering essential preferences.

Analytics Technologies

Analytics technologies may help us understand how visitors interact with our website, which pages are viewed and how our online experience performs.

Advertising Technologies

Where used and permitted, advertising technologies may help measure campaigns, understand advertising effectiveness and present more relevant advertising.

Your Cookie Choices

Where consent is required for a particular technology, we will seek the appropriate permission before using it. You may also be able to manage available preferences through the cookie controls presented on our website.

Your browser may also allow you to block or delete cookies, although disabling essential technologies may affect website functionality.

Where permitted by applicable law, we may send information about Argorest products, offers, launches or other relevant news.

Where consent is required, marketing communications will be sent based on the permission you have provided.

You can opt out of promotional email communications by using the unsubscribe option included in the communication or by contacting us.

Even if you opt out of marketing, we may still send non-promotional communications that are necessary for your transactions or requests, such as order confirmations, delivery updates, security messages or customer service responses.

We may disclose personal information to organisations that support the operation of Argorest where reasonably necessary for the purposes described in this Policy.

These may include:

• Ecommerce and website infrastructure providers.
• Payment processors and financial service providers.
• Warehouses, suppliers and fulfilment partners.
• Shipping, courier and delivery providers.
• Customer support providers.
• Cloud hosting and technology providers.
• Analytics and website performance providers.
• Advertising and marketing technology providers.
• Fraud detection and security providers.
• Accountants, legal advisers and professional consultants.
• Government, regulatory or law-enforcement bodies where legally required.

We may also disclose information where necessary in connection with a genuine business reorganisation, merger, acquisition, financing transaction, sale of assets or similar corporate event, subject to applicable legal requirements.

Some organisations involved in operating an international ecommerce business may process personal information in countries outside the United Kingdom.

Where UK data protection rules governing restricted international transfers apply, we take steps intended to ensure an appropriate transfer mechanism or safeguard is used where required.

These measures may include relying on applicable adequacy regulations or recognised contractual safeguards, depending on the circumstances of the transfer.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required or permitted by applicable law.

The appropriate retention period may depend on factors including:

• The nature of the information.
• The reason it was collected.
• Whether an active customer relationship exists.
• Contractual and operational requirements.
• Accounting and taxation requirements.
• Fraud-prevention and security needs.
• Legal claims or dispute-resolution requirements.
• Applicable statutory or regulatory obligations.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable requirements.

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.

These measures may include access controls, secure technologies, appropriate service-provider arrangements and operational security practices.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure. You should take reasonable care when sharing information online and protect any account credentials available to you.

Depending on the law that applies to you and the circumstances of our processing, you may have rights relating to your personal information.

These rights are not absolute and may be subject to exemptions, limitations or conditions under applicable law.

To make a privacy request, contact us at Contact@argorest.store.

We may need to verify your identity before responding to certain requests in order to protect personal information from unauthorised disclosure.

You can ask us to stop using your personal information for direct marketing purposes.

Where our marketing emails include an unsubscribe mechanism, you may use it to withdraw from future promotional email communications.

We may retain limited information necessary to record your marketing preference so that we can respect your request.

Argorest is a general retail website and is not intended to solicit personal information from children.

If we become aware that personal information has been provided by a child in circumstances where appropriate permission or another legal basis is required, we will take reasonable steps to address the situation in accordance with applicable law.

A parent or guardian who believes that a child has provided personal information to us may contact Contact@argorest.store.

Our website may contain links to websites, applications or services operated by organisations that are independent from Argorest.

We are not responsible for the privacy practices of independent third-party services. When you leave our website, we recommend reviewing the privacy information provided by the relevant third party before providing personal information.

We may update this Privacy Policy when necessary to reflect changes to our business, website, technology, service providers or legal obligations.

The version published on this website will be the current version. Where required by law, we will provide additional notice or seek consent before materially changing how personal information is used.

If you have concerns about how Argorest handles your personal information, please contact us first so that we have an opportunity to investigate and respond.

Where UK data protection law applies, you may also have the right to raise a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office.

Exercising your right to complain to a supervisory authority does not prevent you from contacting us directly about your concerns.

For privacy questions, requests or concerns relating to this Privacy Policy or the personal information we process, contact Argorest using the details below.